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How do I return an item?

Returns accepted on "Dead on Arrival" (DOA) items for 15 days 1) Call us at 800-248-7648 or e-mail us at customerservice@online-great-buys.com to receive a Return Authorization number. 2) Once a Return Authorization is issued, a confirmation e-mail will be sent to you.  Please print this e-mail that includes the RA number and place it in the box with the product that is being returned. 3) Ship the product back to Online Great Buys, Attention Returns at: 13 Industrial Drive Pacific, MO 63069 Please note that return shipping will be at the expense of the customer. Original shipping charges are non-refundable.  Items returned to us after 15 days and without contacting us will not be refunded.